Terms and Conditions of Service

Last updated: May 2025

Welcome to BESTLEVEL LLC. By using our services, you accept these terms and conditions in their entirety.

1. DEFINITIONS AND SERVICE DESCRIPTION

1.1 About BESTLEVEL LLC

BESTLEVEL LLC is a SaaS (Software as a Service) platform designed for personal trainers and sports clubs that allows:

  • Managing clients and their personal and training data
  • Creating and assigning personalized workouts
  • Providing a mobile application for end users to interact with their trainers
  • Accessing a library of exercises with demonstration videos
  • Generating reports and progress tracking
  • Facilitating payments between trainers and end clients (optional)

1.2 Business Relationship

Our direct clients are personal trainers and sports clubs ("Trainers"). The end users are the clients of our Trainers ("End Users") who use our mobile application. BESTLEVEL LLC acts as a technology provider and, optionally, as a payment intermediary.

2. ELIGIBILITY AND REGISTRATION

To use BESTLEVEL LLC you must:

  • Be over 18 years old
  • Be a certified personal trainer or represent a legitimate sports club
  • Provide truthful and updated information during registration
  • Maintain the confidentiality of your access credentials
  • Comply with local regulations of your profession and jurisdiction

Important:

You are responsible for all activities that occur under your account, including actions by your authorized employees or collaborators.

3. SUBSCRIPTION PLANS AND PRICING

3.1 Plan Structure

We offer different subscription levels:

  • FREE: Up to 1 client (free)
  • Pro: Variable number of clients according to monthly cost
  • Custom: Personalized plan according to specific needs

3.2 Trial Period

We offer a 30-day free trial period for Pro and Custom plans. During this period you will have full access to the functionalities of the selected plan.

3.3 Billing and Payments

  • Subscriptions are billed monthly in advance
  • Payments are processed automatically on the renewal date
  • If you exceed your plan's client limit, you must upgrade to a higher tier
  • Prices are subject to change with 30 days notice
  • We use Stripe as payment processor

3.4 Price Changes

We reserve the right to modify the prices of our subscriptions at any time.

We will notify you at least 30 days in advance of any price increase. You will have the option to cancel your subscription before the new price takes effect if you do not wish to continue with the service.

3.5 End User Payments

Optionally, we can act as an intermediary to facilitate payments between your end clients and you. In these cases, we use Stripe as processor and charge a commission for the service. This functionality is optional and does not affect the basic use of the platform.

4. SERVICE USE AND LIMITATIONS

4.1 License of Use

We grant you a limited, non-exclusive, non-transferable and revocable license to use BESTLEVEL LLC solely for legitimate commercial purposes related to sports training.

4.2 Use Restrictions

You may not:

  • Resell, sublicense or transfer your access to third parties
  • Reverse engineer the software
  • Use the service for illegal or unauthorized activities
  • Attempt to access data from other trainers
  • Overload or interfere with the service infrastructure
  • Upload inappropriate, offensive content or content that violates third-party rights

4.3 Usage Limits

We establish reasonable usage limits to maintain service quality for all users:

  • Storage: Limits according to contracted plan
  • Bandwidth: Reasonable use according to plan
  • Number of requests per minute: Anti-abuse limits

We reserve the right to restrict usage if these limits are consistently exceeded, at our discretion and judgment.

5. CONTENT AND INTELLECTUAL PROPERTY

5.1 Exercise Videos

Important:

Most of the exercise videos available on our platform are owned by Gym Animations. We operate under a license granted by them that allows us to display these videos on our platform. The use of these videos is strictly limited to the context of our application.

5.2 Trainer-Created Content

You retain ownership of the workouts and content you create. However, you grant us a license to store, process and display this content through our platform.

5.3 AI-Generated Content

If you use artificial intelligence functionalities to generate or edit workouts, you are completely responsible for reviewing, evaluating and approving all content before assigning it to your clients. BESTLEVEL LLC is not responsible for the accuracy, safety or effectiveness of AI-generated content.

5.4 Inappropriate Content Policy

Prohibited Content:

It is strictly prohibited to upload, share or transmit:

  • Sexual, pornographic or inappropriate content
  • Violent or disturbing images or videos
  • Material that promotes hatred, discrimination or violence
  • Content that violates copyright or intellectual property rights
  • Personal information of third parties without consent

We reserve the right to immediately block accounts and file legal complaints if we consider that content violates these policies or applicable law.

6. RESPONSIBILITIES AND LIMITATIONS

6.1 Trainer Responsibility

As a trainer, you are completely responsible for:

  • The quality, safety and effectiveness of the workouts you design
  • Obtaining required professional certifications and insurance in your jurisdiction
  • Complying with local regulations of your profession
  • Direct relationship and communication with your end clients
  • Any injury, damage or consequence that your clients may suffer
  • Personally clarifying with your clients any doubts about workouts or app usage
  • Reviewing and approving all AI-generated content before use
  • Managing disputes, payments and business relationships with your end clients

6.2 BESTLEVEL LLC Liability Limitation

BESTLEVEL LLC is NOT responsible for:

  • Injuries, damages or consequences suffered by end users
  • Disputes between trainers and their end clients
  • The quality, effectiveness or safety of created workouts
  • Payment issues between trainers and end clients
  • Data loss due to user device failures
  • Temporary service interruptions for maintenance
  • Content generated or edited by artificial intelligence
  • Medical or health decisions based on platform use

6.3 Dispute Mediation

BESTLEVEL LLC does not act as a mediator in disputes between trainers and end clients. Any conflict must be resolved directly between the involved parties. When we act as payment intermediary, our role is limited to technical transaction processing.

7. DATA PROTECTION AND PRIVACY

7.1 Data Handling

We handle and store both your data and that of your end clients who enter through our application. This includes:

  • Personal and contact information
  • Training and progress data
  • Images and videos related to exercises
  • Payment information (when applicable)

7.2 Privacy Policy

Privacy Commitment:

We commit to protecting the privacy and security of all data stored on our platform. We implement appropriate technical and organizational security measures to protect personal information against unauthorized access, alteration, disclosure or destruction.

We do not sell, rent or share personal data with third parties for commercial purposes without explicit consent. We only share data when necessary for service operation or when required by law.

8. SUSPENSION AND TERMINATION

8.1 Suspension for Non-Payment

We may automatically suspend your access if:

  • Your payment is delayed more than 7 days
  • Your payment method is repeatedly rejected
  • You do not upgrade your plan when exceeding client limits

Important: Suspension of your account will also block your end clients' access to the mobile application.

8.2 Termination for Violation

We may terminate your account immediately if:

  • You violate these terms and conditions
  • You use the service for illegal activities
  • You provide false information
  • You upload inappropriate or prohibited content
  • You have abusive conduct towards our staff or other users
  • You consistently exceed established usage limits

9. SERVICE AVAILABILITY

9.1 Availability Commitment

We strive to maintain 99.5% service availability, excluding scheduled maintenance. Maintenance will be performed preferably during low-usage hours and notified in advance when possible.

9.2 Force Majeure Clause

We will not be responsible for service interruptions caused by circumstances beyond our reasonable control, including but not limited to: natural disasters, pandemics, wars, large-scale cyber attacks, internet infrastructure provider failures, or government regulations that prevent service operation.

10. CONTACT AND SUPPORT

For any inquiries about these terms or our services, contact us at:

  • Email: contact@thebestlevel.com
  • Website: www.thebestlevel.com
  • Technical Support: Available through your account control panel

11. APPLICABLE LAW AND JURISDICTION

Since we operate as a global SaaS, these terms are governed by the laws of the state where BESTLEVEL LLC is registered. However, we recognize and respect applicable local regulations in each jurisdiction where we operate.

11.1 Dispute Resolution

For disputes related to these terms:

  • We will first attempt to resolve any dispute through direct negotiation
  • If not possible, we will proceed to arbitration or mediation according to applicable laws
  • As a last resort, disputes will be resolved in competent courts of our registration jurisdiction

© 2025 BESTLEVEL LLC. All rights reserved.

These terms and conditions are effective as of the last update date indicated at the beginning of the document.