Privacy Policy

1. INTERPRETATION AND DEFINITIONS

1.1 Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

1.2 Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for trainers to access our SaaS platform or parts of our Service.
• Application refers to the BESTLEVEL mobile application used by end users (trainer's clients).
• Company (referred to as either "the Company", "We", "Us" or "Our") refers to BESTLEVEL LLC.
• Device means any device that can access the Service such as a computer, cellphone or digital tablet.
• End Users means the clients of our trainers who use the mobile application.
• Personal Data is any information that relates to an identified or identifiable individual.
• Platform refers to our SaaS web platform used by trainers to manage their clients and create workouts.
• Service refers to both our SaaS platform and mobile application.
• Service Provider means any natural or legal person who processes data on behalf of the Company.
• Trainers means our direct clients who are personal trainers or sports clubs using our platform.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.

2. DATA WE COLLECT

2.1 Trainer Data (Our Direct Clients)

When trainers register and use our platform, we collect:

• Email address and password
• First name and last name
• Phone number
• Business information (gym/club name, certifications)
• Payment information (processed through Stripe)
• Workout content and training programs created
• Client management data entered into the platform

2.2 End User Data (Trainer's Clients)

Through our mobile application, we collect data about end users on behalf of trainers:

• Name and contact information provided by the trainer
• Training progress and performance data
• Photos and videos related to exercises (with permission)
• Device information and app usage data
• Communication between trainer and end user through the app

2.3 Usage Data

We automatically collect:

• IP addresses and device identifiers
• Browser type and version
• Pages visited and time spent on our platform
• Mobile device information and operating system
• App usage patterns and feature interactions

3. HOW WE USE YOUR DATA

3.1 For Trainers

• Provide access to our SaaS platform and its features
• Process payments and manage subscriptions
• Provide customer support and technical assistance
• Send service updates and important notifications
• Improve our platform based on usage patterns
• Ensure platform security and prevent fraud

3.2 For End Users

• Enable communication between trainers and their clients
• Provide workout content and track progress
• Store and sync data across devices
• Improve app functionality and user experience
• Ensure app security and proper functioning

4. DATA SHARING AND DISCLOSURE

4.1 We may share data in the following situations:

• With Service Providers: Stripe for payment processing, cloud hosting providers for data storage
• Between Trainers and End Users: Data is shared within the trainer-client relationship as intended
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In case of merger, acquisition, or sale of company assets
• Safety and Security: To protect rights, property, or safety of our users

4.2 We do NOT:

• Sell personal data to third parties
• Share data between different trainers
• Use end user data for our own marketing purposes
• Access trainer-client communications unless required for technical support

5. DATA SECURITY AND RETENTION

5.1 Security Measures

We implement industry-standard security measures including:

• Encryption of data in transit and at rest
• Regular security audits and updates
• Access controls and authentication systems
• Secure cloud infrastructure with reputable providers
• Regular backups and disaster recovery procedures

5.2 Data Retention

• Trainer Data: Retained while account is active and for 90 days after cancellation
• End User Data: Retained as long as the trainer maintains their account
• Usage Data: Typically retained for 2 years for analytics and improvement purposes
• Payment Data: Retained according to legal requirements and Stripe's policies

6. YOUR RIGHTS

6.1 For Trainers

• Access and download your data
• Correct or update your information
• Delete your account and associated data
• Export client data before account deletion
• Object to certain data processing activities

6.2 For End Users

End users should contact their trainer directly for data requests. However, end users can also contact us directly at contact@thebestlevel.com for:

• Questions about how their data is processed
• Requests to delete their data from our systems
• Complaints about data handling

7. INTERNATIONAL DATA TRANSFERS

As a global SaaS platform, your data may be transferred to and processed in countries other than your own. We ensure adequate protection through:

• Standard contractual clauses with service providers
• Compliance with GDPR, CCPA, and other applicable privacy laws
• Regular assessment of data protection measures
• Ensuring service providers meet our security standards

8. CHILDREN'S PRIVACY

9. THIRD-PARTY SERVICES

9.1 Integrated Services

• Stripe: Payment processing (subject to Stripe's privacy policy)
• Gym Animations: Exercise video content (subject to their licensing terms)
• Cloud Providers: Data hosting and storage services
• Analytics Tools: For platform improvement and usage analysis

We recommend reviewing the privacy policies of these third-party services as we are not responsible for their data practices.

10. POLICY UPDATES

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Sending email notifications to trainers for significant changes
• Displaying prominent notices on our platform
• Updating the "Last updated" date at the top of this policy

11. CONTACT US

If you have any questions about this Privacy Policy or our data practices, contact us:

• Email: contact@thebestlevel.com
• Website: www.thebestlevel.com
• Data Protection Officer: Available through the above contact methods